Customer Care

For product questions and after-sales help, contact support@amnatrade.store.

How do I order?

Browse the collection, select a quantity and add your pieces to the cart. At checkout, enter your United States delivery details and submit your order. No online payment is collected. You receive an order number; we then confirm availability, delivery timing and any applicable taxes before arranging payment. Orders remain unpaid and on hold until separately confirmed and paid.

Where do you deliver?

We currently serve customers in the United States only. US shipping is free with no minimum order. Dispatch and delivery timing are confirmed before payment.

How do I request a return?

Email us within 30 days of delivery with your order number and the item you wish to return. We provide instructions and the confirmed return address. Read our Shipping & Returns policy before purchase.

What if my piece arrives damaged?

Contact us promptly with the order number and photographs where available. Keep packaging if safe. We arrange a suitable replacement or refund and cover reasonable return costs for damaged or incorrect goods.

How do I care for ceramics?

Handle with care and avoid sudden temperature changes. Follow the instructions supplied with the individual piece. Unless specifically confirmed for your item, do not assume oven, dishwasher or microwave suitability.

Are glaze variations normal?

Ceramic surfaces can show color and glaze variations. Screens also display colors differently. Contact us if a piece differs materially from its description or arrives faulty; natural variation does not remove your rights.